Terms and Conditions

Version 2026-08 · In force from 23 August 2026

Language of this document · Idioma · Langue · Idioma · Taal · Sprache

ENThis document is provided in the English language only. By browsing this website, submitting any form on it, or requesting or accepting our services, you declare that you are able to read and understand English to the level required to understand this document in full, that you have had the opportunity to obtain an independent translation at your own expense, and that you accept this document in its English version. The English version is the sole binding version.

ESEste documento se facilita únicamente en lengua inglesa. Al navegar por este sitio web, enviar cualquier formulario o solicitar o aceptar nuestros servicios, usted declara que es capaz de leer y comprender el inglés al nivel necesario para entender íntegramente este documento, que ha tenido la oportunidad de obtener una traducción independiente por su cuenta y que acepta este documento en su versión inglesa. La versión inglesa es la única versión vinculante.

FRLe présent document est fourni uniquement en langue anglaise. En naviguant sur ce site web, en soumettant un formulaire ou en demandant ou acceptant nos services, vous déclarez être en mesure de lire et de comprendre l'anglais au niveau requis pour comprendre intégralement le présent document, avoir eu la possibilité d'obtenir une traduction indépendante à vos frais, et accepter le présent document dans sa version anglaise. La version anglaise est la seule version contraignante.

CAAquest document es facilita únicament en llengua anglesa. En navegar per aquest lloc web, enviar qualsevol formulari o sol·licitar o acceptar els nostres serveis, declares que ets capaç de llegir i entendre l'anglès al nivell necessari per comprendre íntegrament aquest document, que has tingut l'oportunitat d'obtenir-ne una traducció independent pel teu compte i que acceptes aquest document en la seva versió anglesa. La versió anglesa és l'única versió vinculant.

NLDit document wordt uitsluitend in de Engelse taal verstrekt. Door deze website te bezoeken, een formulier in te dienen of onze diensten aan te vragen of te aanvaarden, verklaart u dat u Engels kunt lezen en begrijpen op het niveau dat nodig is om dit document volledig te begrijpen, dat u de gelegenheid hebt gehad op eigen kosten een onafhankelijke vertaling te verkrijgen, en dat u dit document in de Engelse versie aanvaardt. De Engelse versie is de enige bindende versie.

DEDieses Dokument wird ausschliesslich in englischer Sprache bereitgestellt. Mit der Nutzung dieser Website, dem Absenden eines Formulars oder der Anforderung bzw. Annahme unserer Leistungen erklären Sie, dass Sie Englisch in dem Umfang lesen und verstehen können, der zum vollständigen Verständnis dieses Dokuments erforderlich ist, dass Sie Gelegenheit hatten, auf eigene Kosten eine unabhängige Übersetzung einzuholen, und dass Sie dieses Dokument in seiner englischen Fassung annehmen. Die englische Fassung ist die allein verbindliche Fassung.

1. Who we are

This website, the trading name TodoDomo and the services described on it are operated by , a company incorporated under the laws of the Principality of Andorra with its registered office in Andorra (the "Company", "we", "us", "our"). You can contact us at info@TodoDomo.com.

2. What these Terms cover and how to accept them

These Terms and Conditions (the "Terms") govern (a) your use of this website, (b) any request for a quotation you submit through it, and (c) unless we have signed a separate written agreement with you, the supply of our services. By using this website, submitting any form on it, or requesting or accepting our services, you agree to these Terms.

If we have signed a separate written agreement with you, that agreement prevails over these Terms to the extent of any conflict. Any terms you seek to impose or incorporate — including purchase-order conditions, supplier portals or standard buying terms — are expressly excluded and have no effect unless we have accepted them in writing and by express reference to this clause.

3. Definitions

Client: the natural or legal person who requests or receives the Services.
Consumer: a natural person acting for purposes outside their trade, business, craft or profession.
Deliverables: the designs, schematics, topologies, device schedules, function lists, parameter sets, configurations, programs, documentation and any other material we produce for the Client.
Installer: the electrician, electrical contractor or installation company engaged by the Client or by the property developer to carry out physical installation work.
Services: the design, supervision, programming, commissioning and related engineering services we agree to provide.
Site: the building, dwelling or premises to which the Services relate.
Third-Party Products: any hardware, device, software, platform, cloud service, application or network not produced by us.

4. The website is information, not an offer

The content of this website is provided for general information. Descriptions of capabilities, illustrations, indicative figures and photographs are illustrative and do not form part of any contract. Nothing on this website is an offer capable of acceptance, and no contract arises from your use of it.

Images on this website are representative of the type of result our Services aim to achieve. They are not photographs of specific projects delivered to specific clients and must not be relied on as a promise of any particular outcome, appearance or specification.

5. Quotation requests and estimates

5.1 Requesting a quotation is free of charge and places you under no obligation.

5.2 Any figure, budget band, estimate or indication we give before a proper survey is an estimate only. It is prepared exclusively from the information you supply, which we do not verify and are under no duty to verify.

5.3 You are responsible for the accuracy and completeness of the information you give us. If it is inaccurate, incomplete or changes, any estimate based on it ceases to apply and we may revise it.

5.4 A quotation becomes an offer capable of acceptance only when we issue it to you in writing, for your specific project, identified as a quotation. Unless it states otherwise, a written quotation is open for acceptance for thirty (30) days from its date and may be withdrawn or amended by us at any time before you accept it.

5.5 Quotations are exclusive of taxes, duties and levies, of Third-Party Products unless expressly itemised, and of any physical installation work.

6. Formation of the contract

A contract is formed when you accept a written quotation in writing (including by email) or when we begin providing the Services at your request, whichever occurs first. The contract consists of the quotation, these Terms and any document expressly incorporated by the quotation.

7. What we do — and what we expressly do not do

7.1 Our Services are engineering, design and software services. Depending on what the quotation states, they may comprise: surveying and analysing the Site and your requirements; designing the automation installation (topology, circuits, device selection, functions and reserves for future extension); producing documentation for the Installer; attending the Site to review and advise on work carried out by others; and programming, configuring, testing and commissioning the system.

7.2 We are not an electrical contractor and we do not carry out physical installation work. We do not pull cable, mount, wire, connect, terminate or energise anything; we do not supply or erect equipment unless a quotation expressly itemises a supply; and we do not issue, and are not able to issue, electrical installation certificates, conformity certificates or any statutory commissioning document.

7.3 Where a quotation states that we will "supervise" the installation, that means a technical review of conformity with our design, in an advisory capacity. It is not site management, project management, construction management, technical direction (direcció facultativa), health-and-safety coordination, or the assumption of any duty owed by the Installer, the developer, the architect or any other party. Our attendance at the Site, our comments and our approvals do not transfer to us any responsibility for the work of others.

7.4 Where a quotation states that we make no charge for physical installation work, that reflects the fact that such work falls outside our Services entirely. It is not a discount, and it does not imply that we accept responsibility for that work.

8. Your obligations

You shall, at your own cost and in good time:

provide accurate, complete information about the Site, your requirements and any constraint that may affect the Services, and keep it up to date;
appoint and pay a competent, properly qualified and insured Installer, and require them to work in accordance with our design and with all applicable regulations;
obtain and maintain every permission, licence, consent and authorisation required, including any consent of a co-ownership, community of owners, homeowners' association, landlord, developer or public authority;
provide safe, timely and sufficient access to the Site for us and for anyone we authorise;
provide and maintain the electrical supply, internet connectivity, network infrastructure and any account or subscription the system requires;
make decisions, give approvals and answer our queries within a reasonable time;
keep secure any credential, key, token or access code we give you, and notify us at once if any is compromised; and
maintain adequate insurance for the Site and its contents.

If you do not, we may suspend the Services, extend any timescale, and charge you for the additional time and costs we reasonably incur. We are not liable for any delay or failure to perform caused by your act or omission.

9. Physical installation and third parties

9.1 Physical installation work is performed by the Installer under a separate contract to which we are not a party. The Installer remains solely responsible for that work, for its safety, and for its compliance with all applicable electrical and building regulations.

9.2 Where you or the developer engage the Installer, we have no authority to instruct them, no control over them, and no liability for their acts, omissions, delays, defects or insolvency.

9.3 If installation work departs from our design, we may decline to programme or commission the system until it is corrected, and we are not liable for any consequence of that departure. Any additional work we carry out as a result is chargeable at our then-current rates.

10. Third-Party Products

10.1 Third-Party Products are supplied subject to their manufacturer's or provider's own terms, warranties and licences. We give no warranty of any kind in respect of them.

10.2 We are not liable for a Third-Party Product being defective, discontinued, recalled, altered, rendered incompatible, price-changed, or for a manufacturer or provider changing, degrading, restricting or withdrawing a service, protocol, application or cloud platform, whether or not that affects the operation of the system.

10.3 Where a Third-Party Product depends on a subscription, account or online service, maintaining it is your responsibility and its cost is yours.

11. Intellectual property

11.1 All intellectual property rights in the Deliverables, and in our methods, know-how, tools, libraries, templates and generic components, are and remain our exclusive property or that of our licensors. Nothing transfers ownership of them to you.

11.2 Conditional on payment in full of all sums due, we grant you a non-exclusive, non-transferable, non-sublicensable licence to use the Deliverables solely for the operation, maintenance and reasonable modification of the automation system at the Site. The licence passes to a purchaser of the Site on written notice to us.

11.3 Until payment in full is received, you have no licence to use the Deliverables, and any use of them is unauthorised.

11.4 You shall not, and shall not permit any third party to: reproduce the Deliverables for any other site or project; sell, publish, sub-licence or otherwise make them available to any third party, and in particular to any competitor of ours; reverse engineer, decompile or disassemble any software we supply except to the extent that such restriction is prohibited by law; or remove or obscure any proprietary notice.

11.5 We remain free to use, for any purpose and for any client, the skills, experience, know-how, techniques and generic components acquired or developed in the course of providing the Services.

11.6 You grant us a non-exclusive licence to use anonymised, non-identifying technical data about the installation to improve our services. We will not use your name, the address of the Site or any photograph of it for marketing without your prior written consent.

12. Fees, invoicing and payment

12.1 Fees are those set out in the accepted quotation, in euros (EUR), exclusive of any applicable tax, which is added at the prevailing rate.

12.2 Unless the quotation states otherwise, we invoice on the milestones it sets out, and a deposit is payable before the Services begin.

12.3 Invoices are payable within fifteen (15) days of the invoice date, without set-off, deduction or withholding of any kind.

12.4 If you fail to pay on time we may, without prejudice to any other right: charge interest on the overdue amount at the statutory rate for late payment in commercial transactions, or at 8% per annum above the European Central Bank reference rate, whichever is higher, accruing daily from the due date until actual payment; recover the reasonable costs of collection, including legal fees; suspend the Services and any support; and withhold the licence at clause 11.2.

12.5 Where we quote for travel, accommodation or subsistence, those are charged at cost unless the quotation states a fixed allowance.

12.6 Fees for work already performed are non-refundable except where these Terms or the law expressly provide otherwise.

13. Changes and variations

Either party may request a change to the agreed Services. A change is effective only when agreed in writing, including its effect on fees and timescales. If a change is required by a matter outside our control — including a change of regulation, a change by a manufacturer, or a change to the Site or your requirements — we may adjust the fees and timescales accordingly.

14. Timescales

Any date or period we give for performance is an estimate given in good faith and is not of the essence. We are not liable for delay caused by you, by the Installer, by any other party on the Site, by the availability of Third-Party Products, or by any event described in clause 20.

15. Acceptance

On completion of commissioning we will demonstrate the agreed functions to you. The Services are deemed accepted on the earlier of (a) your written acceptance, (b) your use of the system in normal operation, and (c) the expiry of ten (10) business days from the demonstration without your written notice of a material non-conformity, describing it in sufficient detail for us to reproduce it.

16. Warranty and remedy

16.1 We warrant that the Services will be performed with the reasonable skill and care to be expected of a competent provider of comparable services.

16.2 If we breach clause 16.1 and you notify us in writing within twelve (12) months of acceptance, we will, at our option and at our cost, re-perform the affected Services or correct the affected Deliverables. This is your sole and exclusive remedy for such a breach, save as clause 22 provides for Consumers.

16.3 The warranty does not apply to any non-conformity caused by:

a change, configuration, addition or repair made by anyone other than us or someone we authorised;
installation work that departs from our design, or defective or non-compliant work by the Installer;
a Third-Party Product, or a change made by its manufacturer or provider;
failure, interruption or instability of the electricity supply, the internet connection or the local network;
your failure to perform an obligation under clause 8, or use of the system otherwise than in accordance with our instructions;
accident, misuse, neglect, physical damage, moisture, pest damage, lightning, surge or vandalism; or
your failure to apply an update or maintenance measure we have recommended in writing.

16.4 Except as expressly stated in these Terms, and to the fullest extent permitted by law, all terms, conditions, warranties and representations implied by statute, common law or otherwise are excluded.

17. Limitation of liability

17.1 Nothing in these Terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, for wilful misconduct or gross negligence, or for any other liability that cannot lawfully be limited or excluded — including, in the case of a Consumer, the rights preserved by clause 22.

17.2 Subject to clause 17.1, we are not liable, whether in contract, tort (including negligence), breach of statutory duty or otherwise, for any: loss of profit, revenue, business, contract, anticipated saving, opportunity or goodwill; loss or corruption of data; cost of procuring substitute services; business interruption; or any indirect or consequential loss, in each case whether or not such loss was foreseeable and whether or not we were advised of its possibility.

17.3 Subject to clause 17.1, our total aggregate liability arising out of or in connection with the contract, whether in contract, tort or otherwise, is limited to the total fees actually paid by you to us under that contract in the twelve (12) months preceding the event giving rise to the claim.

17.4 Security functions are not a security service. Where the system includes alarm, camera, access-control, presence-detection, leak-detection or notification functions, those are convenience and monitoring aids only. They are not a monitored alarm service, not a guarantee of safety, and not a substitute for insurance, for a monitored security contract or for physical security measures. We do not warrant that any such function will detect, prevent, deter or notify you of any intrusion, theft, fire, flood, gas escape, accident or other event, and we are not liable for any loss or damage arising from a failure to do so, from a false alarm, or from a notification that is delayed, undelivered or unread. Alerts depend on electricity, internet connectivity, third-party networks and third-party push services, none of which we control.

17.5 We are not liable for any loss arising from unavailability, latency, change or discontinuation of a third-party network, cloud platform, voice assistant or artificial-intelligence service, nor for the output of any such service.

17.6 Each provision of this clause 17 operates separately. If any is held unenforceable, the others continue in full force.

17.7 You must notify us of any claim within twelve (12) months of the date on which you became aware, or ought reasonably to have become aware, of the circumstances giving rise to it. This clause does not apply to a Consumer.

18. Indemnity

Except where you are a Consumer, you shall indemnify us against all liabilities, costs, expenses, damages and losses (including reasonable legal fees) suffered or incurred by us arising out of or in connection with: your breach of these Terms; the acts or omissions of the Installer or of any other contractor engaged by you or by the developer; your failure to obtain any consent required under clause 8; any use of the system that is unlawful or that infringes the rights of a third party; or any information you supplied to us being inaccurate, incomplete or misleading.

19. Confidentiality

Each party shall keep confidential all non-public information disclosed by the other in connection with the contract, use it only for the purposes of the contract, and not disclose it save to those of its personnel and advisers who need it and who are bound by equivalent obligations. This obligation does not apply to information that is or becomes public otherwise than by breach, was lawfully known before disclosure, is independently developed, or must be disclosed by law or by a competent authority. It survives termination for five (5) years.

20. Force majeure

Neither party is liable for any failure or delay in performing its obligations (other than an obligation to pay money) caused by an event beyond its reasonable control, including act of God, fire, flood, extreme weather, epidemic, war, terrorism, civil unrest, strike or labour dispute, failure of utilities or telecommunications, cyber-attack, interruption of transport, shortage or unavailability of components, act of government or of any public authority. The affected party shall notify the other and use reasonable efforts to mitigate. If the event continues for more than sixty (60) days, either party may terminate the affected contract by written notice, and you shall pay for Services performed up to termination.

21. Suspension and termination

21.1 We may suspend the Services immediately on written notice if you fail to pay any sum when due, if you breach clause 8 or clause 11, or if we reasonably believe that continuing would be unlawful or unsafe.

21.2 Either party may terminate the contract immediately on written notice if the other commits a material breach that is not remediable, or that is remediable and is not remedied within fourteen (14) days of written notice requiring it to be remedied, or if the other becomes insolvent, enters liquidation, administration or an equivalent procedure, or ceases to carry on business.

21.3 On termination for any reason: all sums due to us for Services performed and commitments properly incurred become immediately payable; the licence at clause 11.2 terminates if termination arises from your breach or from non-payment; and clauses 11, 12, 17, 18, 19, 22, 25 and 26 survive.

22. Consumers — your statutory rights

22.1 If you are a Consumer, nothing in these Terms affects your mandatory rights under the law of the Principality of Andorra or under the law of your country of residence, including your rights in respect of services that are not performed with reasonable care and skill and your rights of legal conformity. Where any provision of these Terms conflicts with such a mandatory right, that right prevails and the provision applies only to the extent the law permits.

22.2 Right of withdrawal. Where you contract with us as a Consumer at a distance or away from our business premises, you have the right to withdraw within fourteen (14) days of the conclusion of the contract, without giving any reason and without penalty. To exercise it, inform us by a clear statement sent to info@TodoDomo.com before the period expires.

22.3 If you expressly ask us to begin performing the Services during the withdrawal period and then withdraw, you must pay an amount proportionate to what has been performed up to the moment you informed us. If the Services have been fully performed within that period at your express prior request, and you acknowledged that you would lose the right of withdrawal on full performance, the right of withdrawal is lost.

22.4 The limitation periods in clauses 16.2 and 17.7 do not restrict a Consumer's statutory limitation periods, which continue to apply in full.

23. Personnel

Except where you are a Consumer, you shall not, during the Services and for twelve (12) months after their completion, directly or indirectly solicit or engage any of our personnel who has been materially involved in the Services, without our prior written consent. This clause is limited to what is reasonably necessary to protect our legitimate business interests.

24. Subcontracting and assignment

We may subcontract any part of the Services, remaining responsible for the acts and omissions of our subcontractors in performing them. You may not assign, transfer or otherwise deal with the contract or any right under it without our prior written consent, which will not be unreasonably withheld.

25. Notices

Notices under the contract must be in writing and sent to the other party's registered address or to the email address each party last notified for that purpose. Notice by email is deemed received on the next business day after sending, provided no delivery failure is received. Ours is info@TodoDomo.com.

26. General

26.1 Entire agreement. The contract constitutes the entire agreement between the parties and supersedes all prior discussions, representations and understandings. Each party acknowledges that it does not rely on any statement not set out in the contract. Nothing in this clause limits liability for fraudulent misrepresentation.

26.2 Severability. If any provision is held invalid or unenforceable, it shall be modified to the minimum extent necessary to make it enforceable, or if that is not possible, deleted; the remaining provisions continue in full force.

26.3 Waiver. No failure or delay in exercising a right is a waiver of it, and no single or partial exercise prevents any further exercise.

26.4 No partnership. Nothing creates a partnership, joint venture, agency or employment relationship between the parties.

26.5 Third parties. A person who is not a party to the contract has no right to enforce any of its terms.

26.6 Language. These Terms are drawn up in English, which is the sole binding language. Any translation is provided for convenience only and, in the event of any discrepancy, the English version prevails. See the declaration at the head of this document.

27. Governing law and jurisdiction

27.1 The contract and any dispute or claim arising out of or in connection with it, including any non-contractual dispute or claim, are governed by the law of the Principality of Andorra.

27.2 The courts of the Principality of Andorra have exclusive jurisdiction to settle any such dispute or claim.

27.3 If you are a Consumer resident elsewhere, clauses 27.1 and 27.2 do not deprive you of the protection of the mandatory provisions of the law of your country of residence, nor of your right to bring proceedings before the courts of that country where the law so provides.

28. Data protection

We process personal data in accordance with our Privacy Policy, which forms part of these Terms.

29. Changes to these Terms

We may amend these Terms at any time by publishing an updated version on this page with a new version reference. The version in force at the time a contract is formed governs that contract. Continued use of the website after an amendment constitutes acceptance of the amended Terms in respect of that use.

— Principauté d'Andorre · info@TodoDomo.com · Version 2026-08